Privacy Policy

Privacy Policy
Effective Date: Jan 1, 2024
Renaissance Hospitality Group

At Renaissance Hospitality Group (“we,” “our,” or “us”), your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services—including event management, food delivery, and catering for offices, weddings, schools, and more.

By using our services, visiting our websites, or interacting with us in any way, you agree to the terms outlined in this policy.

1. What Information We Collect

• Contact Information: Name, phone number, email address, mailing address
• Order and Event Details: Catering preferences, event dates, venue information
• Payment Information: Credit/debit card details (processed securely via third-party payment processors)
• Delivery Information: Location and instructions for drop-off
• Account Information: If you create an account with any of our catering brands
• Communications: Emails, messages, or phone conversations with our customer support
• Website Usage Data: IP address, browser type, pages visited (via cookies and analytics tools)

2. How We Use Your Information

• Process and deliver catering and hospitality services
• Manage and confirm event bookings
• Send transactional emails and invoices
• Communicate updates, promotions, and service notifications (if opted in)
• Analyze website traffic and improve user experience
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

• Affiliated Brands: Subsidiary catering companies under the Renaissance Hospitality Group umbrella
• Third-Party Vendors: Delivery services, payment processors, marketing tools (only as necessary to perform our services)
• Legal Authorities: When required by law or to protect our legal rights

All third-party partners are required to handle your data securely and comply with privacy regulations.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When no longer needed, your information is securely deleted or anonymized.

5. Your Rights (Canada-specific)

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access your personal data
• Correct inaccurate or outdated information
• Withdraw consent (where applicable)
• File a complaint with the Privacy Commissioner of Canada

6. Security Measures

We implement industry-standard security measures to safeguard your personal data, including encryption, secure servers, and limited access to authorized personnel only.

Despite our best efforts, no method of transmission over the internet or storage system is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

Our websites may use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver personalized content. You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website and communications may contain links to third-party websites. We are not responsible for their privacy practices, and you are encouraged to review their policies independently.

9. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If we learn we’ve collected data from a child, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.” We encourage you to review it periodically.